Dubizzle Property
2026
Vacation Rentals Booking Feature
Designing a new rental ecosystem connecting guests, properties, and professional hosts
Overview
Turning an emerging marketplace behaviour into a scalable rental experience
Dubizzle expanded its property ecosystem by launching Holiday Homes, enabling guests to discover, book, and pay for short-term rentals while giving holiday home agencies the tools to manage their properties and bookings.
The opportunity emerged from existing behaviour within the property marketplace, where users and agencies were already listing short-term rental properties. The goal was to transform this fragmented experience into a more seamless, trusted, and scalable booking ecosystem.
Working as one of two designers, I led the design of the host experience, creating the B2B portal for agencies to manage listings, availability, pricing, bookings, and guest interactions, while providing oversight on the guest booking journey.
Opportunity
Building the tools behind a new rental marketplace opportunity
While short-term rentals were already present on Dubizzle, the experience relied heavily on manual communication and fragmented processes between guests and agencies.
The opportunity was to create a platform that could support professional hosts while improving confidence for guests through:
Structured property availability and booking workflows.
Transparent pricing and secure transactions.
Better tools for agencies managing multiple listings.
A more seamless path from discovery to confirmed booking.
Design
Designing a scalable operating system for holiday home businesses
I started by studying existing rental platforms, including Airbnb and Booking.com, to understand patterns around host management, booking workflows, and guest trust.
The design process focused on defining the complete ecosystem, including:
Host onboarding and property management flows
Listing creation and management
Availability and calendar management
Booking lifecycle states and confirmations
Agency dashboard experiences.
Guest booking journeys, including payment, cancellation, and confirmation states.
The challenge was translating complex operational workflows into a simple, scalable experience that enabled agencies to efficiently manage their business while giving guests confidence throughout the booking journey.
The B2B dashboard and property management screens
Calendar view to manage the properties
Multi-calendar view for complete visibility
Impact
Creating a foundation for trusted property transactions
The launch expanded Dubizzle’s role in the property journey by enabling a more structured booking experience for short-term rentals.
75+
Holiday home businesses onboarded
300+
Listings available through the platform
8.4M
Marketplace impressions
22.6%
Click-to-lead rate
